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SERVPRO of Downtown Memphis Employee Photos
Patrick Belcher
Patrick Belcher is our General Manager at SERVPRO of Downtown Memphis. He has worked for various franchises on Team Nicholson. Originally from Clarksville, TN, Patrick's willingness to travel is an asset for our team. He is a great leader who motivates the team to learn new restoration methods and become efficient with the latest technologies.
Dana Cook
Dana Cook is a Production Manager on our SERVPRO team in Memphis. She is responsible for managing her crew and overseeing jobs. Her favorite part of the job is being able to help people during their time of need.
Cheryl Woods
Cheryl is a Job File Coordinator with us at our SERVPRO team in Memphis. Among other things, she is responsible for job tracking, scheduling reporting, and customer satisfaction. Cheryl is an essential part to our daily operations.
Telesa Robertson
Telesa is one of our Crew Chiefs here at SERVPRO of Downtown Memphis. She is responsible for overseeing her crew and making sure her customers are happy.
Jeff Hobbs
Jeff, our Sales and Marketing Manager, has worked on our team since 2009. He is responsible for managing aspects of business development. He estimates jobs, visits work sites, and is a liaison between clients, insurance companies, and SERVPRO, in order to help homeowners understand how the job is progressing. Jeff participates in social events to educate the public in disaster prevention, response, and services SERVPRO offers.
RJ Barnett
RJ, or Uncle Ron, as many affectionately call him, works as Operations Manager at SERVPRO of Downtown Memphis. He's our mold expert and does a great job of explaining technical details to our customers. He's certified in WRT, ASD, FRST, CCT, UFT, AMRT, and more. With his experience, he is ready to serve you!
Derrion Chatman
Derrion Chatman is one of our Production Managers for SERVPRO of Downtown Memphis. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.
Steve Rayford
Steve Rayford is a Production Tech here at SERVPRO. He is a fast learner, a team player, and will go out of his way to get the job done. An all-around great guy, Steve makes an excellent addition to our team.
Luis Bruzual Garcia
Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.
Oriana Gomez
Oriana is a Production Manager with us at our SERVPRO team in Memphis. In this role, she is responsible for managing her crews and overseeing jobs.
Sharon Grele
Sharon is our Office Training Support Specialist on Team Nicholson in Memphis, Tennessee. Before coming to SERVPRO, she had been working in education, serving as a technology coach, school principal, and assistant principal.
Jeff Truitt
Before joining Team Nicholson as our COO, Jeff Truitt served as Chief of Staff to Montgomery County Mayor Jim Durrett and as CEO of Clarksville-Montgomery County's Economic Development Council. Jeff has been devoted to the Clarksville community since setting roots here in 1992, while serving in the US Air Force, attached to Ft. Campbell Special Forces units. Outside of work, Jeff enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.
Bill Shook
Serving as Team Nicholson's Chief of Production, Bill Shook holds a Bachelor Degree in Business from Tarleton University and WRT, AMRT, ASD, FSRT, and Lead Based Paint certifications. With more than 16 years of experience in the restoration industry, Bill focuses on talent development, process optimization, and strategy across our multi-franchise group.
Brian Bell
Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.
Michael Batson
Michael Batson serves as our in-house CPA and Strategic Analyst. He is a Tennessee native, having grown up in southern Montgomery County, attending Montgomery Central High School. After graduating from APSU in 1993 with a degree in Business Administration, he obtained his CPA. Currently, he lives on a family farm with his wife, two daughters, two cats, and his puppy Herschel. He enjoys cattle farming, hunting and spending time on the lake.
Lori Wilson
Lori Wilson joins Team Nicholson as in-house Training Specialist. She brings more than a decade of experience in the restoration industry, including time with SERVPRO Corporate. She holds Master Water Restorer, Master Fire Restorer, and Master Textile Restorer certifications, along with IICRC Instructor credentials and general OSHA certification. Born and raised in middle TN, Lori enjoys spending time with her family, friends, and dog Sadie.
BJ Clifton
BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.
Eddy Ritsema
Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.
Cassie Wyatt
Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.
Bill Repsel
A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.
Vickie Felts
Vickie Felts is the HR Manager on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.
Trey Davis
Trey is our IT Specialist. He has worn many hats since joining our team at the beginning of 2023. Before joining us as a Job File Coordinator and Dispatcher, he had 7+ years of sales, administrative, and customer service experience in Tennessee.
Christy Govea
Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!
Tashauna Johnson
Tashauna Johnson is our Accounting Manager with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.
Kaileigh Plant
Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.
Reagan Nicholson
Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.
Rayven Threlkeld
Now a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Clerk. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.
Rebecca Crow
Rebecca is the Digital Content Manager on our Regional Team at SERVPRO Team Nicholson. This Tennessee native joined our team in 2021 with a PR bachelors from Austin Peay and a variety of work experience. Rebecca enjoys spending time with her incredible husband and her church family.
Taylor Dennis
Taylor serves as Team Nicholson's Digital Marketing Support Specialist. She is a Tennessee native who graduated from the University of Tennessee, Knoxville with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.
Jeff Williams
Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.
Kevin Woodard
Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.
Gavin Parchman
Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.
Billy Morrison
Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.
Tristen Williams
Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.
Rhett Newton
Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.
David Harkness
Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.
Boris Dimoff
Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.
Austin Bucko
Austin is our Operations Manager at SERVPRO of Downtown Memphis. He has worked for SERVPRO Team Nicholson in our Texas and Tennessee locations, previously working as a Production Technician, Crew Chief, and Production Manager. Austin's flexibility and willingness to serve our SERVPRO team at any of our locations is invaluable.
Adam Martin
Adam is our Warehouse Manager here at SERVPRO of Downtown Memphis. He previously spent two years managing the warehouse in our Texas location. In this role, Adam is responsible for supporting production personnel and management as well as managing and controlling all SERVPRO warehouse related activities.
Katia Chavez
Katia is one of our Job File Coordinators here at SERVPRO of Downtown Memphis. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.
Julia Dorough
Julia serves as the National Sales Manager for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so a big mountain girl at heart that loves to ski.
Carol Harman
Carol is one of our Job File Coordinators. She has a strong customer focus and is always willing to tackle a new challenge. With her level of professionalism, she is able to interact with our commercial clients. We're happy to have her on our team!
April Pierce
April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!
Frank Hurtado
Frank is one of our Crew Chiefs. He is a hard worker, has great attention to detail, and leads with a positive attitude. Frank is focused on giving a great customer experience on every job he goes to and it shows!
Maria Urdaneta
Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!
Brighton Capps
Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.
Eilyn Licon Oviedo
Eilyn Licon Oviedo is a valued Production Technician known for her strong work ethic and attention to detail. She consistently ensures that each project is completed to high standards.
Margarita Mondolfi
Margarita Mondolfi is a reliable Crew Chief with a knack for leading teams and managing projects efficiently. Her leadership and expertise are vital to our operations.
Ulises Quevedo Mata
Ulises Quevedo Mata is an experienced Crew Chief who excels in guiding his team through restoration projects. His commitment to quality and teamwork is key to our success.
